I. RETURNS AND EXCHANGES
If you have purchased a product through our website, you may be eligible to return or exchange the item, or invoke product warranty (see our FAQ for further details).
Any account holder with payment terms, can return stocked product within 15 days of purchase, for credit. To do so you must have a Returned Material Authorization (RMA). RMAs are typically issued within 72 hours of the request. Once you have a RMA you simply attach it to the product and return the product to us. Customers without an account and/or payment terms, accepts final sale term at time of purchase.
You may be asked to provide personal information that is relevant to your purchase including but not limited to name, address, business name, credit card number, contact information, and banking information.
Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, of confirmation of your refund. The money will be refunded to the original payment method you used during your purchase. Credit card payments may take anywhere from 5-10 business days for a refund to show up on your credit card statement.
If the product is damaged in anyway, or you have the initiated the refund after 30 calendar days have passed, you may not be eligible for a refund.
All our products have a limited lifetime warranty that can be redeemed through Kipco Limited. You must present original copy of receipt for eligibility and a RMA. Freight charges may apply.
III. QUESTIONS OR CONCERNS
If you have any questions, comments, or feedback – fill out the contact form on our Contact page or refer to our FAQ.